FAQs

In order to cancel your withdrawal request please follow the steps below:

• Enter your trading account and click on the “Hi” button
• Choose withdraw from the drop menu
• Click on the “Withdraw History” tab
• Choose your transaction
• Choose “Cancel” from the action column

You will be notified via email once the processing of your withdrawal request has been completed and informed to which payment
provider your funds were sent.

In addition you can click on ‘Account’ and then on the History tab to see the withdrawal status

A SWIFT code - also known as a BIC - is made up of 8 characters and is used to identify a particular bank.

An IBAN stands for International Bank Account Number and helps banks identify your specific account for payments.
IBANs are not used in all countries. If you are requesting a withdrawal to a bank account which does not have an IBAN,
you may put your account number in the IBAN field and your branch code in the Comments field on the withdrawal page.

Your SWIFT code and IBAN can usually be found on your bank statement or online banking.

If you wish to open a real money account with evest you must be at least 18 years old.

Your Credit Card charges will be listed on your Credit Card statement under evest.

As per our terms and conditions, all withdrawals may take up to 1 business day to be processed, provided we have received all the necessary documentation to process the withdrawal. However, please note that it may take 3-8 business days before the funds appear in your account. Also, bear in mind that payments are usually processed using the original payment method. Therefore, if you requested a withdrawal with a different payment provider and it does not appear in your account, check the statement of your original payment method.

*The time taken to receive your payment may vary depending on the payment provider involved.

To deposit using a credit or debit card, please click the “Credit Card” option and enter the following details:

• Your card number
• Your card's expiry date
• The CVV code (3 digits on the reverse side of your credit/debit card)

Within minutes, your account should be credited with the funds.
If your request is not approved for any reason, you will be notified via email.

The transaction will show as “evest ” on your credit card statement.

A 3rd party payment is a deposit made from a payment method that is not in the same name as the owner of the evest account.

As stated in our Terms & Conditions, the owner of the trading account must be the owner of the funds. Therefore, you are unable to make a deposit using someone else's payment method

In order to place a withdrawal request, please follow these steps:

• Enter your trading account and click on the “Hi” button
• Choose withdraw from the drop menu
• Choose the amount you wish to withdraw with accordance to the amount available for withdrawal
• Click on “Withdraw Funds”

If you have funds invested in open positions, you can free up more funds by closing positions.
Once a position is closed, the invested amount +/- any profit or loss will be
sent back to your available balance.

Please note the following important points:

• Your account needs to be verified to process the withdrawal request successfully.
• The minimum amount to withdraw is $25.
• The withdrawal fee is $5.
• You will be notified via email once your withdrawal request has been processed by evest.
• As long as your withdrawal request is “Under Review”, you may cancel

The minimum amount you can withdraw from your account is $25

Usually, withdrawal requests take up to 3 business days to process
and up to additional 8 business days for the funds to appear in your bank account.

The time taken to receive your payment may vary depending on the payment provider involved.

Simply click on the “Hi” button and choose the “Sign Out” from the drop menu.

The position ID is a unique 8 or 9 digit number assigned to each trade for identification purposes

On the evest platform, the position ID for an open position on the left side of each transaction

Position IDs for closed trades can be found by clicking on the “History”and you can find it in your transactions section.

To submit a complaint, please use our Online Form.

If you wish to unsubscribe from our mailing list, all you need to do is click here.
This link is also available at the bottom of each promotional / news email we send to your email address.

If at any point you wish to re-subscribe, please click here.

It is possible to have more than one account with evest.

In order to do this, you will need to register with the same name and provide
the same documents as in your other existing account(s).

You will need to use another email address and username.

Click here to open a new account.

Yes, we are!

This website is operated by ATRIAFINANCIAL LTD, which is licensed to carry on the business of dealing in securities.
ATRIAFINANCIAL LTD is authorized and regulated by the Vanuatu Financial Services Commission
(VFSC) under license number 17910.

EVEST is a brand owned by ATRIAFINANCIAL HOLDINGS LTD, a company incorporated in the United Kingdom with registration number 12745548.
ATRIAFINANCIAL HOLDINGS LTD owns 51% of ATRIAFINANCIAL SA (PTY) LTD, the Broker registered in South Africa and licensed by the FSCA,
the Financial Sector Conduct Authority, under license number 36060.

ATRIAFINANCIAL BUSINESS SERVICES LTD a company incorporated in the Republic of Cyprus with registration number HE 419548,
having its registered address at Athallasas 62, Mezzanine, Strovolos, Nicosia, Cyprus, is a Paying Agent of ATRIAFINANCIAL LTD,
all payments related to Paysafe will be processed by Atriafinancial Business Services Ltd.

ATRIAFINANCIAL CAPITAL LIMITED, a company incorporated in United Kingdom with registration number 10356128, having its registered
address at 11 Blackheath Village, London, England, SE3 9LA, is a Paying Agent of ATRIAFINANCIAL LTD

Here at evest , we are able to offer Islamic accounts in accordance with Sharia law.
The benefits of an Islamic account are:

• No interest on settlement for more than 24 hours, consistent zero-rollover interest.
• No additional commission charged on rollover for more than 24 hours.
• No charges, commissions or fees on account management,
  with the only revenues coming strictly from the spreads
  (the difference between the BUY and SELL prices of a currency pair)

Should this account be of interest to you, the procedure to open an evest Islamic account requires:

• Registering for a real account and investing a minimum of $1,000 USD.
• Providing identification documents, in order to complete your account verification

Yes.

evest operates in accordance with more than one regulatory body, which means that there are measures
in place to protect investors.On evest, our clients’ funds are kept secure in top-tier banks and all
of their personal information is guarded under SSL encryption.

We also offer an option to activate Two Factor Authentication (“2FA”) in your account.
It is an additional layer of security which you can turn on or off in your Account Settings.

It’s important to note that any form of trading involves risk. That’s why evest encourages its clients
to practise responsible trading by staying informed and diversifying their portfolios.

Your security and privacy are of the utmost importance.
Therefore, the evest platform has many measures in place to protect our active trading community.

We protect your information by using data security technology and tools such as firewalls and data encryption.

All traders are required to use a personal username and password to access their accounts online.

We also offer an option to activate Two Factor Authentication (“2FA”)
It is an additional layer of security which you can turn on or off in your Account Settings.

In order to change your password, please follow the instructions below:

• ogin and click on the "Hello" menu
• Choose "Personal Details" from the menu
• Click on the "Change Password" tab
• Enter all the required details and click on “Save Changes”

Please note that the following symbols may be used in passwords: ! @ # $
Other special characters are not permitted.

Buy and Sell orders are executed in real time. Select any one of the many stocks currently offered in real-time, using our trading platforms.

Please note that the instruments on the evest platform are CFDs.
CFD stands for Contract for Difference and these are leveraged products

If you already know the name of the stock name type it in the search bar.

This currency pair is considered exotic. Because of this, at times, there is very low liquidity in the market.
During those times, the spread on the instrument may be very high (the spread is variable so it can change)
or the instrument might be fully disabled from trading.

This can happen with other markets but is typically unlikely.
With these considerations in mind it is imperative that any trader factor this into any trading decision.

In order to open a new Buy or Sell position, it is necessary to have funds in your available balance.
CFD trading is based on strategy and sentiment:

• An investor who believes that the price of an instrument will rise in value will open a BUY position.
• An investor who believes that the price of an instrument will fall in value will open a SELL position.

By closing the position, the invested funds plus/minus any profits/losses made on the investment will be returned to your account balance.
It is important to note that each BUY or SELL position is a separate transaction.
In other words, opening a SELL position on an instrument you are already trading will not close your BUY position.
Each position is a unique investment.

If you enter an invalid password when signing into evest, an option to reset your password will appear.
Follow these steps to reset your password:

• Click "Forgot password?"
• Enter your evest registered email address
• Click Submit

An email will be sent to the provided email address with a unique reset password link.
Please be sure to check your spam folder if the email does not arrive in your main inbox.

* If you used a different email from the one you registered with, your password will not be retrieved.
Still not able to log in? not receiving any emails?
Click here for assistance.

Do you have a question about your account or the platform?Have you encountered an unexplained error?
Or maybe you have a suggestion for a new feature?

Our Customer Support department is here to assist. You can contact us by opening a support ticket.
Live Chat and tickets are available 24 hours a day from Monday to Friday.
Make sure to contact us from your registered email address.

As part of our efforts to promote responsible trading,
there are certain restrictions on the size of each trade:

• Each instrument has a maximum number of units permitted per position
• Each account has a maximum exposure (invested amount x leverage) permitted per leverage tier on each instrument.
  This is in place to help mitigate the risks of trading with high leverage

If you are trying to open a position which would take your account's net exposure in open positions
beyond the permitted limit, you will receive the following error message: "Unable to open position.
Your exposure level with the selected leverage is too high. Try using lower leverage."
You can try opening the position with a lower invested amount, or with lower leverage.

Once a withdrawal is requested, it will take up to 1 business day to be reviewed and processed by evest,
provided we have received all the necessary documentation.

As soon as your withdrawal is processed by evest, you will receive an email confirming the payment method
to which the funds were sent. You may also check which payment method the funds were sent to by clicking
on the Portfolio tab and then the History icon. It is important to note that payments are usually
sent back to the original payment method used to deposit.

From the moment your withdrawal is processed by evest, it may take up to 8 business days for the funds to appear
in your account, depending on the payment provider involved.

If more than 8 business days have passed and your funds have still not appeared on the statement of the payment method
to which your funds were withdrawn, please open a ticket in our Customer Support Center.
Please attach a copy of the statement from your payment provider that shows the incoming and outgoing transactions
from the time the withdrawal was processed until the time you contacted us. Please make sure we can see your name,
the transaction dates and the payment method details; other details may be hidden.

Our Customer Support team will be happy to clarify the procedure and assist you in locating your funds.

You can find more information about withdrawals here.

Every instrument has a BUY price and a SELL price. This difference in price is called the spread,
and contains the commission which we charge on each trade.

As soon as you open a trade, the current rate shown is the one at which the position would close.
For example, when you open a BUY trade, it will open at the BUY price, and close at the SELL price.
When you open a SELL trade, it will open at the SELL price, and close at the BUY price.

Due to the difference between the two rates, a new trade always shows an immediate loss.